Got questions? We've got answers! Check out our Frequently Asked Questions (FAQ) for all the information you need about ordering, shipping, returns, and more. If you can't find what you're looking for, feel free to reach out to our friendly customer service team for assistance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer convenient payment options, such as PayPal and Apple Pay for seamless checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery in real-time.
What is your return policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 15 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.
Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times may vary depending on your location. Please note that customs duties and taxes may apply to international orders.
How can I contact customer service?
Our customer service team is available to assist you via email at contact.primareo@gmail.com during business hours, Monday through Friday, 9:00 AM to 5:00 PM EST. You can also reach us through our live chat feature on our website.
Are your products eco-friendly?
We are committed to sustainability and environmental responsibility. While not all of our products are explicitly labeled as eco-friendly, we strive to partner with brands and suppliers that share our values. Look for our Eco-Friendly Collection for products that prioritize sustainability.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
Do you offer gift wrapping services?
Yes, we offer gift-wrapping services for a small fee. During checkout, you will have the option to add gift wrapping to your order and include a personalized message for the recipient.
Are your products covered by a warranty?
Many of our products are covered by a manufacturer's warranty against defects in materials and workmanship. Please refer to the product description or contact us for more information about warranty coverage.
QuestionDo you offer discounts for bulk or wholesale orders?
In general, we offer discounts for all our products, but if you want bulk or wholesale orders,. Please contact our sales team at contact.primareo@gmail.com for more information about pricing and ordering in bulk.